Terms and Conditions
Data Protection MemorialBenchesUK
We will keep you up to date with our news and offers only if you have opted to receive this. Your name and address will not be given or sold to any 3rd parties. You have the right to access details of the personal information we are holding and to correct any discrepancies in that information. Should you wish to access your personal information, please confirm in writing to us.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
For statistical or survey purposes to improve this Website and its services to you; To serve website content and advertisements to you; To administer this website; If you consent, to notify you of products or special offers that may be of interest to you.
How to Order All of our products are available to purchase on line through our secure shop. Our encrypted security procedures have been implemented by LLOYDS TSB and run through ACTINIC. Click here to see our security compliance certificate.
Add your purchase to your basket and follow the simple steps. An automatically generated invoice will be emailed to you detailing your purchase.
By Phone If you would prefer to speak to someone directly, feel free to call us and we can process your order with you over the phone.
Showroom Our warehouse has a showroom with our complete range of Benches, accessories and example plaques. We call to make an appointment to visit.
Payment Whichever way of paying for your purchase that is the most convenient for you;
CardThere is no additional charge when you pay by card. Ordering through our internet shop will automatically debit your card. We are unable to take payment by card over the phone.
ChequeWe are happy to accept part / full payment for any of our products by cheque. Cheques will be cleared before dispatch and made payable to: Memorial Benches UK
BACS / Bank TransferSort Code:
Reference: MBUK + your surname as written on invoice
Website Terms and Conditions These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us
Definitions "Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means MemorialBenchesUK; "Website" means the website located at www. MemorialBenchesUK.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Access You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
- You warrant that: The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the Personal Information by e-mail; customerservice@MemorialBenchesUK.co.uk
- You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
Our Rights We reserve the right to:
- Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Orders We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Deliveries All If you find that your order has only been partially delivered, this may be because other items are being dispatched from a different location. If your order is obviously incomplete or over-delivered you must inform us IMMEDIATELY by telephone during our published office hours or email customerservice@MemorialBenchesUK.co.uk
If a delivery is made by a third party carrier, it is your responsibility to check the item for any visible damage before you sign for it. If for any reason you are unable to check the items there and then, you must sign for as 'goods received as unchecked'
All items, including signed for as unchecked, must be fully inspected within 48hrs of receipt. We must be contacted immediately if there appears to be any damage or faults. We will not be held responsible for any claims to cover costs of returning goods if we have not been notified within the above timescales.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Your 5 year Structural Guarantee
We go to great lengths to ensure that everything we sell is of the highest quality - so much that we guarantee every single item for 5 years from the date of the delivery.
Our 5 year structural guarantee covers all the items listed below and is an extra benefit in addition to your normal statutory and legal rights.
Obviously, fair wear and tear in normal conditions is excluded
Terms and Conditions
Proof of purchase is the responsibility of the purchaser.
The guarantee is non-transferable and valid from the date of original purchase only.
Consistent with meeting its obligations under this guarantee, Memorial Benches UK reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, arranging for the unsatisfactory component to be replaced or refunding part of the original purchase price.
If goods are exchanged, or a total refund is given, the goods that are deemed faulty revert to the ownership of Memorial Benches UK.
The amount of any claim under the guarantee shall be limited to the original purchase price paid for the unsatisfactory merchandise.
This guarantee does not extend to goods which are taken outside the UK.
The guarantee may be invalidated if the purchaser does not follow or carry out proper care procedures as outlined in the 'product care section' of this leaflet or in accordance with the manufacturer's recommendations where applicable, or where the product has been adapted, abused or altered.
The above conditions relating to Memorial Benches UK 5 year structural guarantee are not intended to affect your statutory consumer rights under the Sale and Supply of Goods to Consumer's Regulations 2002.
Returns If you wish to return a product it must be unused and in perfect condition (Including product packaging, instructions etc), otherwise we will not be able to refund you.
The items must be returned within 30 days of purchase and we will not be held responsible for any postage costs. It is your responsibility to return the items to us. Proof of posting is not proof of receipt.
Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:
- Goods made to your specification e.g. benches fitted with personalised plaques and wood engraving
- Accidental damage
- Misused them and caused a fault, perhaps through the use of incompatible accessories or,
- Tried their own repair or had someone else attempt a repair, which has damaged the goods
- Items that have in any way been altered including oils, varnishes, stains, paint etc
Returns can be made through either of these options:
Small items and accessories - Returns via courier collection
Email customerservice@MemorialBenchesUK.co.uk and request a 'Courier Collection' form
You will need to have the item ready for return in its original packaging. Additional packaging suitable to return the items without damage may be required. It is your responsibility to return the items to us. Proof of posting is not proof of receipt.
We will email you back with further instructions and we will arrange for the courier to come to collect the product you wish to return
Large Items - Returns via our palletised delivery partner
If for any reason you are unhappy or find a fault you will need to contact us within 48hrs. We will then arrange to collect the item.
None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Contract creation and electronic contracting
Contract cancellation If you wish to exercise your right to cancel this contract before your order has been dispatched, please contact us immediately. The following terms and conditions may apply;
If you wish to cancel:
A standard stock item there will be no charge
A standard stock item including a personalised Brass Plaque that has been made to order - £35.00 only
A standard stock item including a personalised Stainless Steel Plaque that has been made to order - £45.00 only
If you wish to exercise your right to cancel this contract after your order has already been dispatched, please follow the steps set out in our Returns procedure.
Description of products Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
Intellectual property and right to use You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
- any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
- any loss of goodwill or reputation; or
- any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what MemorialBenchesUK and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Law The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.
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