| |
Standard Delivery Times
Premium Service
Bench Only – 3 working days
Bench with Plaque – 5 working days
Bench with CNC engraving – 5 working Days
(so if you order a Bench on Monday we would deliver 3 working days later on Thursday)
We can do emergency / very last minute Benches (with wood carving ) with next day delivery. Please call for costings.
You can now purchase any of our poducts using |
|
| |
Accessories
Cushions, Covers and Fixings - when ordered separately, will be shipped by DHL Express £7.95; allow 3-4 working days
Oils and Cleaners - when ordered separately, will be sent by Royal Mail £4.95; allow 3-4 working days
Plaques - when ordered separately, will be sent by Royal Mail £4.95; allow 4-5 working days
The delivery dates stated above are our target delivery date. Whilst we do everything we possibly can to meet such dates, we do ask you to understand that this date is an estimate and a statement of our intent. |
|
Delivery Charges Our standard Mainland UK delivery charge is £34.95
Standard delivery is MONDAY to FRIDAY and can be day specific.
Saturday deliveries are available at an additional cost of approximately £35.00 throughout mainland England but please call to confirm before you place an order.
*The following post codes are priced as follows. They are NOT AUTOMATICALLY added to your basket. They will be manually adjusted when we receive your order and we will re invoice you accordingly :
TR, SA, FK, KY, G, KA, ML, EH, DG, TD. PL (£5 surcharge) = £39.95
KW, IV, PH, AB, DD, PA (£20 surcharge) = £54.95
Isle of Wight & Isle of Man (£50 surcharge) = £84.95
Republic of Ireland, Northern Ireland and Europe - please call for rates
For delivery of multiple Benches or if you are simply unsure about a delivery charge, please call us before placing an order.
|
|
Delivery made easy We are proud to use ILS Limited in conjunction with Palletways 01435 866650 for all our nationwide Bench deliveries as over the years our customers have received a prompt, courteous and efficient service. To contact them directly concerning your order, email: sales@ilslimited.co.uk
To ensure longevity and guaranteed strength, all of our benches are all delivery fully assembled; glued, dowelled and ready to use.
As such, your bench will arrive from our delivery partner on a pallet. Don’t worry, their friendly staff will remove your bench from the pallet and take away the packaging allowing you to enjoy your purchase immediately.
Please note that our delivery service is a 1 man, kerbside drop off only. If you are taking delivery of a large or heavy Bench please arrange for an extra set of hands to help move your Bench into place.
As we source high quality Teak, naturally rich in silica and rubber, we do not need to apply any type of finish to our products. The furniture you receive is simply fine sanded.
|
|
Delivery Procedure When your Bench is ready, our delivery partner will collect it from our warehouse. Once they have it in their charge, they will phone the number provided by you at the delivery address.
At this stage, a mutually convenient date and time for delivery will be arranged. It is that simple.
We will never deliver with out a pre arranged appointment.
*WHEN YOUR BENCH IS DELIVERED PLEASE CHECK YOU ARE HAPPY WITH IT BEFORE SIGNING* |
|
Delivery Flexibility If you would prefer us to deliver to an address different to that of the invoice, just tick that box on the check out page and leave the rest to us. There is also a special instruction box where you can leave us a message;
eg ‘surprise birthday present, please only talk with Mrs Smith’ |
|
International Deliveries We now deliver our benches through most of Europe. Please call with your delivery address for an exact price.
Claiming VAT back:
If delivery is outside of the EU or if you are registered for VAT in the destination EU country, you can claim the VAT back
This link to HM Revenue & Customs contains all the details and conditions for exporting UK goods:
www.hmrc.gov.uk/export
|
|
Collections Please tick the ‘collect from warehouse’ box during checkout if you wish to collect direct. All shipping charges will be omitted from your invoice. |
|
Returns Please check your delivery for shortages or any visible signs of damage when it arrives. If for any reason you are unhappy or find a fault you will need to contact us within 48hrs.
Click here to see our complete terms and conditions. |
|
Testimonial “I would like to thank you (Brooks Transport) for co-coordinating a recent delivery of
the above as a surprise gift to my Brother, Jimmy in Dagenham from
myself in Ashford Kent.
As you know the original delivery was meant for Friday 2nd and nine
times our of 10, he is always at home but typically on this day he was
out so I do apologise that you were unable to make the delivery.
After speaking to yourself, I would like to express the sensitive
nature that you handled the call and you kindly arranged delivery on
Saturday afternoon which I believe is after your normal delivery hours
on a week end.
I would also like to thank Theresa (Brooks Transport) who portrays a professional, friendly
image for your company which as a first impression, I feel is always
important and will always bring in future potential business.
Finally I would like to thank the person who delivered the bench because
he took the time to help my Brother compose himself from the shock of
receiving a gift of this nature.
Thanks again and can you please pass this onto your Head Office as I
feel that recognition should be given where due and all the best for the
future.
Karen"
Back to previous page
|
|
True Web Design | Actinic Design by Shreadsoft